Reducing your business energy costs
We aim to resolve any complaint promptly, fairly and courteously.
Make your complaint by phone, email or in writing to our Complaints Manager, with as much detail as possible.
We'll acknowledge your complaint within five business days and confirm who is handling it.
Within two weeks we'll send a final response, or a holding response explaining the delay.
If you're not satisfied, we'll consider a further response where new evidence is provided.
We'll send a final response addressing the complaint no later than eight weeks from receipt.
If you remain unhappy, or eight weeks have passed, you can contact the Ombudsman Services for a free, impartial review.
Why not call us or complete the easy online quote form and let us save you money today!